Privacy policy

How NinoLabs handles personal information collected through ninolabs.co and our booking page.

Who we are

NinoLabs sets up AI and automation for businesses. You can contact us about privacy at info@ninolabs.co.

What we collect, and why

When you book a call. Bookings are made on Google Calendar's appointment page. We receive your name, email address, the time you picked and your answers to the booking questions. We use them to prepare for and hold the call, and to follow up with you.

When you email us or use the contact form. The contact form opens your own email app, so the site itself doesn't store what you write. We receive the email you send and use it to reply.

When you message us on WhatsApp. We receive your phone number, your WhatsApp name and the messages you send, and use them to reply. WhatsApp is run by Meta under its own privacy policy.

When you visit the site. Our hosting provider, Cloudflare, processes technical data such as your IP address and browser type to deliver the site and keep it secure.

Advertising and tracking pixels

Some pages use the Meta pixel and the Google tag. They record that you visited a page and whether you clicked a booking button, so we can measure our Facebook, Instagram and Google ads and show them to people likely to be interested. Meta and Google may combine this with other information they hold about you, under their own privacy policies.

You can limit this through your Facebook and Google ad settings, or by blocking third-party cookies in your browser.

Who we share it with

We share personal information only with the services that help us run NinoLabs, such as Google (email, calendar and booking), Cloudflare (hosting), WhatsApp (messages), and Meta and Google for advertising. We don't sell personal information.

How long we keep it

We keep booking and email records for as long as we need them to work with you and to meet our legal obligations, then delete them.

Your rights

NinoLabs handles personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles, and, for visitors in the UK, with the UK GDPR.

You can ask to see, correct or delete the personal information we hold about you, or complain about how we've handled it, by emailing info@ninolabs.co. If you're not satisfied with our reply, you can contact the Office of the Australian Information Commissioner (oaic.gov.au) or, in the UK, the Information Commissioner's Office (ico.org.uk).

Last updated: draft, not yet in effect.